Plain English summary: We collect only what we need to run your account and deliver our service. We don't sell your data. We don't run ads. Your stream keys are stored securely and never shared.
1. Information We Collect
Account Information
When you create a Stream24 account, we collect:
- Your chosen username
- Your email address
- Your password (stored as a secure bcrypt hash — we never store plain-text passwords)
Streaming Configuration
To deliver our service, we store:
- Stream keys you enter for third-party platforms (YouTube, Twitch, etc.)
- Your destination platform preferences and toggle states
- RTMP stream key assigned to your account
Usage & Technical Data
We automatically collect limited technical data including:
- IP address (used for rate limiting and abuse prevention only)
- Session identifiers (to keep you logged in)
- Stream activity logs (start/stop times, active platforms)
Payment Information
Payments are processed by Flutterwave. We do not store your card details, PayPal credentials, or banking information. We only store your subscription status, plan type, and transaction reference for account management purposes.
2. How We Use Your Information
We use the information we collect solely to:
- Create and manage your Stream24 account
- Deliver the multi-platform streaming service you subscribed to
- Send transactional emails (account creation, password resets, subscription confirmations)
- Enforce subscription plan limits (platforms, quality, concurrent streams)
- Prevent abuse, spam and unauthorised access
- Improve the reliability and performance of our service
We do not use your data for advertising, profiling, or selling to third parties.
3. Data Storage & Security
Your data is stored on a secured VPS server. We implement the following protections:
- All passwords hashed with bcrypt (industry standard)
- SSL/TLS encryption on all connections (HTTPS)
- Session tokens stored server-side with HTTP-only cookies
- Rate limiting to prevent brute-force attacks
- No plaintext secrets stored in source code
While we take security seriously, no system is 100% secure. We encourage you to use a strong, unique password for your Stream24 account.
4. Third-Party Services
Stream24 integrates with the following third-party services. Each has their own privacy policy:
- YouTube, Facebook, Twitch, TikTok, Instagram, LinkedIn, X/Twitter — destination streaming platforms. Your stream keys are transmitted to their RTMP endpoints.
- Flutterwave — payment processing. Subject to Flutterwave's privacy policy.
- Hostinger — hosting infrastructure for stream24.io
- Google Fonts — font delivery (subject to Google's privacy policy)
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.
5. Cookies & Sessions
Stream24 uses a single session cookie to keep you logged in. This cookie:
- Is HTTP-only (not accessible by JavaScript)
- Expires after 7 days of inactivity
- Is deleted when you sign out
- Does not track you across other websites
We do not use advertising cookies, tracking pixels, or analytics cookies.
6. Your Rights
You have the right to:
- Access — request a copy of the data we hold about you
- Correction — update your email or username via your account settings
- Deletion — request that your account and all associated data be permanently deleted
- Portability — request your data in a structured, machine-readable format
- Objection — object to how we process your data
To exercise any of these rights, email us at privacy@stream24.io. We will respond within 30 days.
7. Data Retention
We retain your account data for as long as your account is active. If you delete your account:
- Your username, email and password hash are permanently deleted
- Your stream keys and platform configurations are deleted
- Payment transaction references may be retained for up to 7 years for legal/accounting purposes
8. Children's Privacy
Stream24 is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify active subscribers by email if changes are significant. Continued use of Stream24 after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: